Fulfillment Policy

Project Billings Inc. Fulfillment Policy

This Fulfillment Policy outlines the terms and conditions for the delivery of services provided by Project Billings Inc. (PBI) via our website, projectbillingsinc.com. By engaging with our services, you agree to the terms set forth herein.

1. Nature of Services:

Project Billings Inc. specializes in providing professional billing services, including but not limited to, medical billing, coding, claims submission, payment posting, denial management, and accounts receivable follow-up. Our services are primarily intangible and are delivered electronically and through dedicated client communication channels.

2. Service Delivery Timeline:

The delivery timeline for our services is highly dependent on the scope, complexity, and specific requirements of each client’s needs.

  • Initial Consultation & Agreement: Upon contacting PBI, an initial consultation will be scheduled to understand your specific billing requirements. Following this, a detailed service agreement or proposal outlining the scope of work, deliverables, and estimated timelines will be provided.
  • Onboarding Process: Once the agreement is signed, PBI will initiate an onboarding process. This typically involves:
    • Secure exchange of necessary client data and access credentials (e.g., practice management systems, EHR).
    • Establishment of communication protocols and dedicated contact points.
    • Setup of billing software integrations, if applicable.
    • This phase can take anywhere from 1 to 4 weeks depending on the complexity of your systems and data readiness.
  • Ongoing Service Delivery: Our services are delivered on an ongoing basis according to the terms outlined in your service agreement. This includes:
    • Daily/Weekly Operations: Consistent processing of claims, payment posting, and follow-up activities.
    • Monthly Reporting: Provision of detailed financial reports and performance metrics, typically delivered by the 10th business day of the following month.
    • Regular Communication: Scheduled meetings and ad-hoc communication as needed to address questions, provide updates, and discuss performance.

3. Communication and Reporting:

PBI is committed to maintaining open and transparent communication with our clients.

  • Dedicated Account Manager: Each client will be assigned a dedicated account manager who will serve as the primary point of contact for all service-related inquiries.
  • Reporting: Regular, detailed reports will be provided as specified in your service agreement. These reports will outline key performance indicators (KPIs) relevant to our services, such as claim submission rates, denial rates, collection rates, and accounts receivable aging.
  • Communication Channels: Communication will primarily occur via secure email, phone calls, and scheduled virtual meetings.

4. Client Responsibilities:

Successful fulfillment of our services is a collaborative effort. Clients are responsible for:

  • Providing accurate and complete patient and service information in a timely manner.
  • Granting necessary access to relevant systems and platforms (e.g., EHR, practice management software).
  • Promptly responding to requests for information or clarification from PBI.
  • Adhering to their payment obligations as outlined in the service agreement.

5. Service Modifications and Cancellations:

  • Modifications: Any requests for modifications to the scope of services must be submitted in writing and will be subject to mutual agreement. Changes may impact service timelines and pricing.
  • Cancellations: Cancellation terms are explicitly detailed in each client’s individual service agreement. Typically, a 30-day written notice is required for termination of services, allowing for a smooth transition and finalization of outstanding billing cycles.

6. Refunds and Service Guarantees:

Given the nature of our services (ongoing and intangible), PBI does not offer refunds for services already rendered. Our commitment is to provide high-quality, professional billing services aimed at optimizing your revenue cycle. Any performance guarantees or specific service level agreements (SLAs) will be clearly outlined in your individual service agreement. We work diligently to resolve any issues or concerns that may arise to ensure client satisfaction.

7. Data Security and Confidentiality:

Project Billings Inc. is committed to protecting the confidentiality and security of all client data. We adhere to strict HIPAA compliance standards and employ robust security measures to safeguard protected health information (PHI) and other sensitive data. Our data security protocols are outlined in our Privacy Policy, which is available on our website.

8. Contact Information:

For any questions regarding this Fulfillment Policy or your services, please contact your dedicated account manager or reach out to us through the contact information provided on our website.

Project Billings Inc.

Phone: [Insert Phone Number Here – e.g., (417) 235-8664 – as seen on the website]

Email: [Insert General Email Address Here – e.g., [email protected] – as seen on the website]

Website: projectbillingsinc.com